EuroCave designs its wine cellars to the highest standards, drawing on its recognized expertise. This commitment to quality guides us at every stage, from manufacturing to delivery to your home: that is why we have complete confidence in the reliability of our products.
However, in rare cases, a product may malfunction.
If this occurs, our customer service team is at your disposal to address your concern.
Return Policy
Our return policy applies exclusively to new products with a proven defect or malfunction. It does not apply to returns due to a simple change of mind. You have 30 days from the date you receive your order to report any malfunction to our customer service department.
After our teams have reviewed and confirmed the issue, we will offer you—depending on the situation—either a product replacement or repair service.
How to Proceed
Please contact our customer service department, providing your order number and a description of the problem you are experiencing. Once your request has been approved, a return label will be made available for you to download or print; you are responsible for the return shipping costs.
You will not be charged any restocking fees.
Once your item has been received and inspected by our team, we will notify you by email regarding the status of your request.
